FAQ - Frequently Asked Questions

Do you have questions about your order, shipping, payment, or our products? We have prepared an overview of answers to the most common ones. If you don't find what you're looking for here, please don't hesitate to contact us.

První kategorie

We create the VKUSE brand as an author's project under the design studio VisionFolk-Design. Everything is created locally – from design to final product.

We work mainly with ceramics, wood, and natural materials. We emphasize quality, functionality, and timelessness in our products.

Yes, most of our products are microwave-safe. Just avoid sudden temperature changes (for example, going directly from the freezer to the oven).

Yes. Our ceramics are designed for everyday use and are dishwasher safe. However, for the longest lifespan, we recommend using a gentle cycle.

Yes. Each piece is handmade in small batches, so it may vary slightly in shape, glaze, or shade. This is precisely what makes each product unique.

Yes, for selected products. If you have a specific idea about the color, size, or a larger quantity of items, please write to us, and we will discuss the production possibilities together.

In addition to our e-shop vkuse.cz, you can also visit us at our studio.

VKUSE – Studio & showroom
Timpo Department Store – Olomouc
Entrance B, 2nd floor, left opposite the elevator

We recommend contacting us briefly before your visit so that we can fully dedicate ourselves to you.

Yes. We offer custom production of small and large series of ceramics for cafes, restaurants, hotels, and corporate clients. We will be happy to prepare a tailor-made solution.

Delivery

Products that are in stock are dispatched within 3-5 business days. For handmade custom orders, production time can be around 2-3 weeks.

Every product is packaged carefully, environmentally friendly, and with an emphasis on safe delivery. We use recyclable packaging and paper fillers.

Although we pack ceramics carefully, they can occasionally get damaged during transport. If this happens, please contact us as soon as possible and include photos of both the package and the damage. We will resolve the situation as quickly as possible.

Preferably by e-mail at info@vkuse.cz or via messages on Instagram @vkuse.cz. We usually reply within one business day.