TERMS AND CONDITIONS OF THE VKUSE.CZ ONLINE STORE

1. Introductory Provisions

These terms and conditions regulate the mutual rights and obligations between the seller and the buyer arising in connection with the purchase agreement concluded through the VKUSE.cz online store.

Seller

Ing. Radek Mička
tř. Svornosti 896/54
779 00 Olomouc
ID No.: 01511602

Email: info@vkuse.cz
Phone: +420 604 330 353

(hereinafter referred to as the “Seller”)

The buyer is a natural person who, outside the scope of their business activity, concludes a purchase agreement with the seller through the online store.

2. User Account

If the web interface allows registration, the buyer can create a user account.

The buyer is obliged to provide true and current data.

The seller may cancel the user account especially if the buyer does not use it for more than 24 months or violates these terms and conditions.

3. Conclusion of the Purchase Agreement

All presentation of goods on the website is for informational purposes only.

The purchase agreement is concluded at the moment the order is confirmed by the seller sent to the buyer's email address.

The seller reserves the right not to accept an order, especially in the case of an obvious error in price or unavailability of goods.

4. Price of Goods and Payment Terms

Prices are listed in Czech crowns (CZK) and, if applicable, in euros (EUR).

The seller is not a VAT payer.

The buyer can pay the price of the goods by:

• online credit card,

• Apple Pay,

• Google Pay,

• Shop Pay,

• bank transfer,

• other methods listed during order completion.

The tax document is sent electronically.

5. Delivery of Goods

Goods are delivered through carriers listed on the website.

The delivery time is stated for individual products.

For custom-made goods, the delivery time may be longer.

The buyer is obliged to check the condition of the shipment upon receipt.

6. Handmade Production and Product Characteristics

VKUSE brand products are predominantly handmade in small batches.

Each piece is original and may show slight differences in:

• glaze shade,

• surface pattern and texture,

• shape,

• dimensions,

• weight.

These characteristics are a natural result of handmade production and are not considered product defects.

Product photographs are illustrative and may slightly differ from the actual product.

Unless stated otherwise, ceramic products are intended for normal household use and are suitable for food contact.

Information on suitability for dishwasher or microwave use is provided for individual products.

Care of VKUSE Ceramic Products

6.7. VKUSE brand ceramic products are made from materials suitable for normal household use and are intended for food contact, unless otherwise stated for a specific product.

6.8. Information on suitability for use in a dishwasher, microwave oven, oven, or other appliances is provided for individual products on the seller's website.

6.9. Unless explicitly stated otherwise for a product, the seller recommends hand washing ceramic products. Hand washing helps preserve the appearance of the glaze and prolongs the product's lifespan.

6.10. The seller is not responsible for damage to the product caused by:

• falling or impact,

• improper use,

• failure to follow maintenance instructions,

• exposure to extreme temperature changes (thermal shock),

• use in a manner for which the product is not intended.

6.11. Normal signs of wear resulting from ordinary use are not considered a product defect.

6.12. The buyer acknowledges that ceramics are a fragile material. Any mechanical damage occurring after the product is taken over is not grounds for a claim.

6.13. For decorative products, lamps, vases, and other design objects, the buyer is obliged to use the product only for the purpose for which it is intended.

6.14. In the case of tableware intended for food contact, the seller declares that the glazes and materials used comply with the requirements of applicable legal regulations for normal food contact.

7. Withdrawal from the Contract

The consumer has the right to withdraw from the purchase agreement without giving a reason within 14 days from the day of receiving the goods.

Withdrawal can be sent:

• by email to info@vkuse.cz,

• in writing to the seller's address.

The buyer is obliged to return the goods within 14 days of withdrawal.

The seller will return all received payments to the buyer no later than 14 days from the receipt of the returned goods or proof of their dispatch.

The buyer is only responsible for the decrease in the value of the goods caused by handling beyond what is necessary to ascertain their nature and functionality.

Exceptions to the Right of Withdrawal

The buyer cannot withdraw from the contract, especially for:

• goods manufactured according to their requirements,

• personalized goods,

• goods modified according to the customer's wishes.

8. Complaints and Rights from Defective Performance

The seller is responsible for defects that the goods have upon receipt.

The buyer can file a complaint by email or in writing.

If a defect appears within one year of receiving the goods, it is presumed to have existed at the time of receipt, unless the nature of the defect precludes the contrary.

The complaint will be handled without undue delay, no later than 30 days from the date of its submission, unless the parties agree otherwise.

9. Consumer Reviews

If reviews are published on the website, they come from customers who have actually purchased the product.

Verification takes place through the order system or subsequent request for evaluation after purchase.

10. Personal Data Protection

The processing of personal data is governed by a separate document "Privacy Policy".

Personal data is processed in accordance with GDPR and related legal regulations.

11. Cookies

The website uses cookies for the purpose of ensuring functionality, traffic analysis, and marketing activities.

Details are provided in a separate document on the use of cookies.

12. Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes:

Česká obchodní inspekce
Štěpánská 567/15
120 00 Praha 2

Web: adr.coi.cz

13. Final Provisions

Legal relations arising from the purchase agreement are governed by the legal order of the Czech Republic.

If any provision of these terms and conditions is invalid or ineffective, the validity of the other provisions remains unaffected.

These terms and conditions come into effect on June 21, 2026.

In Olomouc on June 21, 2026

Ing. Radek Mička
VKUSE

VKUSE products are handmade from natural materials. Slight deviations in glaze, color, pattern, or shape are a natural part of each original and underscore its unique character.